Proactively Manage Customer Success

Focus on exactly the right customer at exactly the right time.

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A few of Amity’s exceptional features

Focus and simplify your day-to-day workflow.

We have the perfect solution for you

ORGANIZE

Amity provides a single, shared, customizable database for all of the accounts, subscriptions, and relationships you manage.

ORGANIZE YOUR CUSTOMER DATA

Customer Success

CUSTOM VIEWS

Create custom views to filter accounts, tasks, and plays. Views can be kept private or shared with your team.

DASHBOARDS

Up-to-date dashboards summarize portfolio revenue and health metrics.

TASKS

Plan your day with Amity’s intuitive, drag and drop work board. Stay focused using custom views.

Customer Success

UNDERSTAND

Make better-informed decisions with comprehensive account and people profiles that were purpose-built for customer success teams.

MAKE BETTER-INFORMED DECISIONS

USAGE ACTIVITY

See how accounts and individual users interact with your application, website or mobile app.

SUBSCRIPTIONS

Unlike CRMs, Amity natively supports recurring models. Manage subscriptions and one-time changes.

CUSTOM FIELDS

Define custom fields to store virtually any kind of information. Add, edit and filter these fields directly within Amity.

INTEGRATE

To understand the entire customer lifecycle, Amity combines data from your application, website, and mobile apps with data locked in your billing, CRM, email, marketing, and support ticket systems.

SEE MORE INTEGRATIONS

Customer Success
Customer Success

ENGAGE

Amity can automatically collect customer interactions so you won’t have to waste time switching to other applications.

ENGAGE WITH YOUR CUSTOMERS

EMAIL SYNC

Connect your email to Amity, and we will sync inbound and outbound messages. No manual data entry required.

ENGAGEMENT TRACKING

Track the “Who, What, When, Why and Where” for all types of engagements that happen outside of email.

SUPPORT TICKETS

Find every support ticket users have ever opened from the moment that they become a customer.

SENSE

You’ll never be surprised because Amity provides real-time insights that are tailor-made for your business.

START MONITORING NOW

Customer Lifecycle

RELATIONSHIP HEALTH

Amity continuously calculates a score for every account to help teams identify struggling accounts.

INSIGHTS

Insights provide additional context so Customer Success Managers have the information they need to act.

NOTIFICATIONS

Amity users have the option to  receive alerts and automated so things won’t fall through the cracks.

Customer Lifecycle

RESPOND

SmartPlaybooks™ enables your team to provide the right action at the right time.

TAKE ACTION EARLY

PLAYBOOKS

Playbooks and automatic tasks ensure your team provides a consistent customer experience for every situation.

BUSINESS RULES

Trigger multiple actions when account health changes, insights are generated, or other events occur.

ACTIONS

Automatically create or update accounts, subscriptions, people or plays. 

COLLABORATE

Managing the entire customer lifecycle involves specialists from across your organization.

START COLLABORATING

Customer Success

SITE LICENCE

Amity offers site license pricing to encourage adoption across your entire organization.

NEWSFEED

The Newsfeed provides a  stream of everything happening between team members and customers.

SHARED PROFILES & NOTES

Account and person profiles combine engagement history, usage activity, and notes.

SHARED RESOURCES

Links to maintain a list of bookmarks to key documents, shared folders, wiki pages, etc.

Customer Lifecycle

MEASURE

Management reports and dashboards provide leaders with the information required for predictable growth.

SEE YOUR CUSTOMER ANALYTICS

REVENUE ANALYTICS

Use Amity to find out how much revenue you have generated from new accounts, renewals, and expansion.

PORTFOLIO HEALTH

Amity provides details into sources of revenue churn and helps your forecast renewal revenue.

TEAM PERFORMANCE

The Team Activity report keeps team members accountable and focused on priority accounts.

LIFECYCLE OVERSIGHT

Monitor your accounts as they work with specialized teams throughout their custom journey.

What our customers are saying

Not convinced yet? You don’t need to take our word for it. Here’s
what some of our customers have to say about working with Amity.

Join the companies already using Amity every day.

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