Proactively Manage Customer Success
Focus on exactly the right customer at exactly the right time.
A few of Amity’s exceptional features
Focus and simplify your day-to-day workflow.
We have the perfect solution for you
ORGANIZE
Amity provides a single, shared, customizable database for all of the accounts, subscriptions, and relationships you manage.
CUSTOM VIEWS
Create custom views to filter accounts, tasks, and plays. Views can be kept private or shared with your team.
DASHBOARDS
Up-to-date dashboards summarize portfolio revenue and health metrics.
TASKS
Plan your day with Amity’s intuitive, drag and drop work board. Stay focused using custom views.
UNDERSTAND
Make better-informed decisions with comprehensive account and people profiles that were purpose-built for customer success teams.
USAGE ACTIVITY
See how accounts and individual users interact with your application, website or mobile app.
SUBSCRIPTIONS
Unlike CRMs, Amity natively supports recurring models. Manage subscriptions and one-time changes.
CUSTOM FIELDS
Define custom fields to store virtually any kind of information. Add, edit and filter these fields directly within Amity.
INTEGRATE
To understand the entire customer lifecycle, Amity combines data from your application, website, and mobile apps with data locked in your billing, CRM, email, marketing, and support ticket systems.
ENGAGE
Amity can automatically collect customer interactions so you won’t have to waste time switching to other applications.
EMAIL SYNC
Connect your email to Amity, and we will sync inbound and outbound messages. No manual data entry required.
ENGAGEMENT TRACKING
Track the “Who, What, When, Why and Where” for all types of engagements that happen outside of email.
SUPPORT TICKETS
Find every support ticket users have ever opened from the moment that they become a customer.
SENSE
You’ll never be surprised because Amity provides real-time insights that are tailor-made for your business.
RELATIONSHIP HEALTH
Amity continuously calculates a score for every account to help teams identify struggling accounts.
INSIGHTS
Insights provide additional context so Customer Success Managers have the information they need to act.
NOTIFICATIONS
Amity users have the option to receive alerts and automated so things won’t fall through the cracks.
RESPOND
SmartPlaybooks™ enables your team to provide the right action at the right time.
PLAYBOOKS
Playbooks and automatic tasks ensure your team provides a consistent customer experience for every situation.
BUSINESS RULES
Trigger multiple actions when account health changes, insights are generated, or other events occur.
ACTIONS
Automatically create or update accounts, subscriptions, people or plays.
COLLABORATE
Managing the entire customer lifecycle involves specialists from across your organization.
SITE LICENCE
Amity offers site license pricing to encourage adoption across your entire organization.
NEWSFEED
The Newsfeed provides a stream of everything happening between team members and customers.
SHARED PROFILES & NOTES
Account and person profiles combine engagement history, usage activity, and notes.
SHARED RESOURCES
Links to maintain a list of bookmarks to key documents, shared folders, wiki pages, etc.
MEASURE
Management reports and dashboards provide leaders with the information required for predictable growth.
REVENUE ANALYTICS
Use Amity to find out how much revenue you have generated from new accounts, renewals, and expansion.
PORTFOLIO HEALTH
Amity provides details into sources of revenue churn and helps your forecast renewal revenue.
TEAM PERFORMANCE
The Team Activity report keeps team members accountable and focused on priority accounts.
LIFECYCLE OVERSIGHT
Monitor your accounts as they work with specialized teams throughout their custom journey.
What our customers are saying
Not convinced yet? You don’t need to take our word for it. Here’s
what some of our customers have to say about working with Amity.
