Focus on exactly the right customer at exactly the right time.
Focus and simplify your day-to-day workflow.
A unified view of CRM, Support, Billing, Email, Marketing, Usage, and Outcome data.
SmartPlaybooks™ automate manual, repetitive, information-driven processes.
Multiple health scores and tailored insights deliver high-precision customer relationships.
Manage the entire customer lifecycle across your organization.
Define your own business rules for alerts, notifications, lifecycles, playbooks, and campaigns.
Close the loop with reporting and analytics about customers, teams, processes, and products.
Amity provides a single, shared, customizable database for all of the accounts, subscriptions, and relationships you manage.
ORGANIZE YOUR CUSTOMER DATA
Create custom views to filter accounts, tasks, and plays. Views can be kept private or shared with your team.
Up-to-date dashboards summarize portfolio revenue and health metrics.
Plan your day with Amity’s intuitive, drag and drop work board. Stay focused using custom views.
Make better-informed decisions with comprehensive account and people profiles that were purpose-built for customer success teams.
MAKE BETTER-INFORMED DECISIONS
See how accounts and individual users interact with your application, website or mobile app.
Unlike CRMs, Amity natively supports recurring models. Manage subscriptions and one-time changes.
Define custom fields to store virtually any kind of information. Add, edit and filter these fields directly within Amity.
To understand the entire customer lifecycle, Amity combines data from your application, website, and mobile apps with data locked in your billing, CRM, email, marketing, and support ticket systems.
SEE MORE INTEGRATIONS
Amity can automatically collect customer interactions so you won’t have to waste time switching to other applications.
ENGAGE WITH YOUR CUSTOMERS
Connect your email to Amity, and we will sync inbound and outbound messages. No manual data entry required.
Track the “Who, What, When, Why and Where” for all types of engagements that happen outside of email.
Find every support ticket users have ever opened from the moment that they become a customer.
You’ll never be surprised because Amity provides real-time insights that are tailor-made for your business.
START MONITORING NOW
Amity continuously calculates a score for every account to help teams identify struggling accounts.
Insights provide additional context so Customer Success Managers have the information they need to act.
Amity users have the option to receive alerts and automated so things won’t fall through the cracks.
SmartPlaybooks™ enables your team to provide the right action at the right time.
TAKE ACTION EARLY
Playbooks and automatic tasks ensure your team provides a consistent customer experience for every situation.
Trigger multiple actions when account health changes, insights are generated, or other events occur.
Automatically create or update accounts, subscriptions, people or plays.
Managing the entire customer lifecycle involves specialists from across your organization.
Amity offers site license pricing to encourage adoption across your entire organization.
The Newsfeed provides a stream of everything happening between team members and customers.
Account and person profiles combine engagement history, usage activity, and notes.
Links to maintain a list of bookmarks to key documents, shared folders, wiki pages, etc.
Management reports and dashboards provide leaders with the information required for predictable growth.
SEE YOUR CUSTOMER ANALYTICS
Use Amity to find out how much revenue you have generated from new accounts, renewals, and expansion.
Amity provides details into sources of revenue churn and helps your forecast renewal revenue.
The Team Activity report keeps team members accountable and focused on priority accounts.
Monitor your accounts as they work with specialized teams throughout their custom journey.